At Sosimple.Design, we strive to provide exceptional design and marketing services tailored to meet your needs and exceed your expectations. However, we understand that circumstances may arise where you need to cancel or request a refund for our services. Below is our policy regarding cancellations and refunds:
Cancellation Policy:
- Cancellation Requests: If you wish to cancel a project or service, please notify us as soon as possible by contacting our customer support team at [contact email/phone number]. We will process your cancellation request promptly.
- Cancellation Fees: Depending on the stage of the project and the resources already allocated, cancellation fees may apply. Our team will provide you with details regarding any applicable fees upon receiving your cancellation request.
- Project Deposits: Any deposits or advance payments made for services are non-refundable upon cancellation, as they are used to secure resources and initiate work on your project.
Refund Policy:
- Satisfaction Guarantee: We are committed to delivering high-quality services that meet your expectations. If you are unsatisfied with our work for any reason, please contact us within [number] days of project completion to discuss your concerns.
- Refund Eligibility: Refunds may be provided on a case-by-case basis, depending on the circumstances of the project and the extent of work completed. Our team will assess each request individually to determine eligibility.
- Refund Process: If you are eligible for a refund, we will process it within [number] business days of approving your request. Refunds will be issued via the original payment method used for the transaction.
For further clarification or assistance regarding our Cancellation & Refund Policy, please feel free to reach out to our customer support team. We are here to ensure your satisfaction and provide you with a seamless experience throughout your partnership with Sosimple.Design